JUMBLE GATE

Terms of use

Last updated: 25 October 2026

Genis Labs Pty Ltd (ABN: 77 703 398 010) operates Jumble Gate and this website. In these terms, “we”, “us” and “our” refer to Genis Labs Pty Ltd.

These terms cover your use of the Jumble Gate website and mobile game. By using them, you agree to these terms. If you are under the age at which you can agree to these terms, ask a parent or guardian to review them with you and approve your use and any purchases.

The mobile game

Jumble Gate is a mobile-only puzzle game. Availability, supported devices and features are described in the relevant store listing. The former browser demo is no longer available. No account is required to play. Each quarterly adventure has 62 levels, with its first 16 levels free. Premium unlocks the remaining levels in available seasons and the Premium levels in the 64-level Classic adventure. Earlier downloaded seasons retain their own progress.

Using Jumble Gate

You may use the game and website for your personal entertainment, subject to these terms and the applicable store rules. The game, artwork, music, branding and website belong to their respective owners. You may share your game results and screenshots for personal use. Do not resell or distribute the game, use it unlawfully, interfere with the website or daily puzzle service, or bypass purchase protections. These restrictions do not limit rights the law gives you.

For the iOS app, the licence to use the app is governed by Apple’s Standard End User Licence Agreement. These terms describe our website and game services and do not replace that licence.

Optional purchases

The iOS app offers free play and optional purchases through Apple. Premium is a one-time purchase, not a subscription. Coin packs are separate consumable purchases. The purchase screen shows the price and what is included before you confirm. Apple processes payment using your Apple Account; we do not receive your payment card details. A parent or guardian should approve purchases made by a child.

You can restore Premium using the same Apple Account. Coins and puzzle progress remain on this installation. Consumable coin balances cannot be restored after local data is deleted and do not sync between devices. Coins do not expire, have no cash value, cannot be transferred or redeemed for money, and can only be used for features in the game.

For an Apple purchase refund, follow Apple’s refund request process. You can also contact support about purchase problems. Refund eligibility depends on the applicable store rules and your legal rights; these terms do not remove any rights to a refund or other remedy under law.

Progress and daily puzzles

Progress, settings, coins and unfinished games are saved locally on your device. We do not offer an account or cloud sync, and cannot recover local saves. Deleting the app or its data can remove them. Your operating system may provide backups under its own settings.

Bundled and previously downloaded puzzles can be played offline. Downloading new Daily Gates or season packs requires an internet connection; normal network charges may apply. The puzzle download service may be interrupted or updated, so new downloads are not guaranteed to be available at all times.

Privacy

Our privacy policy explains local game data, Apple purchases, hosting requests and information you choose to send to support.

Updates and availability

We may update puzzles, features and supported devices, or retire services. Where a change affects paid content, we will respect the applicable store rules and consumer law. We do not promise that every device or operating system version will remain supported indefinitely.

Your consumer rights

Nothing in these terms excludes, restricts or modifies any consumer guarantee or other right that cannot lawfully be excluded, including under the Australian Consumer Law. Where those rights apply, you may be entitled to a remedy for a problem with the game or a purchase. See the ACCC’s information on consumer guarantees.

Changes and contact

We will publish changes to these terms here with an updated date. Changes apply going forward and do not remove rights you already have under law. For questions about these terms or the game, email support@jumblegate.com or visit support.