JUMBLE GATE

Support

Jumble Gate is operated by Genis Labs Pty Ltd (ABN: 77 703 398 010).

Need a hand with your jumble? Email support@jumblegate.com for game support, purchase issues or privacy questions.

Tell us what happened

Include your device model, operating system, game version and a short description of the problem. A screenshot and the puzzle or level name can help. Please do not send passwords, payment card details or other sensitive information.

Missing Premium or coins?

Use Restore Purchases in the iOS app with the Apple Account used to buy Premium. Premium can be restored; consumable coin balances are local to this installation and cannot be restored after local data is deleted. If a purchase did not arrive, email us with the product name and what happened.

For a refund on an Apple purchase, use Apple’s refund request process. Your rights under consumer law still apply.

Progress and offline play

Game progress is saved on your device and does not sync between devices. Deleting the app or its data can remove progress and coins, and we cannot retrieve local saves. Bundled and downloaded puzzles work offline. For new Daily Gates, check your internet connection and use Check for new gates in the game.

Seasonal adventures

Open Seasons from Home to choose an available quarterly adventure or the original Classic adventure. Each season keeps its own progress. The first 16 levels in every season are free; one Premium purchase opens the remaining levels across available seasons. Download new seasons while online, then play them offline. Future seasons unlock on their displayed start date.

Looking for the browser game?

Jumble Gate is now mobile only. The iOS and Android apps are coming soon. Visit the mobile game section for availability.

Privacy requests

Email support@jumblegate.com with your privacy question or a request about information you have sent to support. See our privacy policy for details of game data and hosting.